"Students and faculty are ambivalent about administrative units and structures, which they often regard as constraining, harassing, and bureaucratic. Yet they expect the institution to wok smoothly, and they want a great variety of facilitating services that can be provided only by means of elaborate procedures and orgaization. Participation, communication, and consultation are also essential, yet these functions require another layer of mechanisms and draw off the attention and energy of many members of the university from their primary duties. Harmonizing and humanizing these administrative and communicative aspects of the university is an important task."
F. Balderston (1995) "Managing Today's University".